Vital Signs. Using Quality, Time, and Cost Performance Measurements to Chart Your Company’s Future – Hronec, Steven M. Direct Beschikbaar

A partner at the premier professional services firm Arthur Andersen–a leading authority on cost and quality managment–Hronec reveals that most companies just don’t measure the right things the right way. Vital Signs is the executive’s complete guide to measuring and creating better performance. It details how to track what’s really going on in your company, paving the way for genuine and continuous improvement.